Shipping policy

Shipping & Delivery Policy

Effective Date: 12 August 2026

Sarahdix is committed to providing clear and accurate delivery information to our customers.

Delivery Area

We currently offer delivery to customers in the United Kingdom, subject to product availability and any delivery restrictions displayed at checkout.

Order Processing

• Orders are generally processed within 1–3 business days after payment has been successfully authorised.

• Orders are normally processed Monday to Friday, excluding UK public holidays.

• Processing time is separate from delivery transit time.

Delivery Times

Our estimated standard delivery time is:

3–7 business days after dispatch.

Delivery estimates are provided for guidance and are not guaranteed dates.

Actual delivery times may vary depending on the destination, carrier, seasonal demand, weather, public holidays and circumstances outside our reasonable control.

Shipping Charges

Any applicable delivery charge will be clearly displayed during checkout before you complete your purchase.

The delivery charge shown at checkout will be the amount applicable to your order unless otherwise stated.

Dispatch Location

Products are dispatched from the fulfilment location applicable to the individual product.

Where a product is fulfilled by a third-party fulfilment partner, this may affect processing and delivery times.

Where applicable, the relevant dispatch information will be communicated to the customer.

Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after the carrier receives the parcel.

Delivery Delays

Occasionally, deliveries may be delayed because of circumstances such as:

• Severe weather

• Public holidays

• Carrier disruptions

• High seasonal shipping volumes

• Incorrect or incomplete delivery information

• Events outside our reasonable control

If your order has not arrived within the expected delivery period, please contact us.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

If an order cannot be delivered because an incorrect or incomplete address was supplied, additional delivery costs may apply where permitted by law.

Lost Parcels

If a parcel appears to be lost, please contact us.

We will review the tracking information and, where appropriate, work with the relevant carrier or fulfilment provider to investigate the shipment.

Delivery Restrictions

Certain products may have delivery restrictions due to their size, weight, nature or applicable regulations.

Any applicable restrictions will be communicated during the purchasing process.

Contact Us

Sarahdix

367 Eastfield Road
Peterborough
PE1 4RD
United Kingdom

📧 Email: sarahdixon8410@gmail.com
📞 Phone: +44 335 342 4301