Refund policy
Return & Refund Policy
Effective Date: 12 August 2026
At Sarahdix, we want you to shop with confidence. If you change your mind about a purchase, or if there is a problem with your order, we are committed to handling your request fairly and in accordance with applicable UK consumer law.
Your Right to Cancel
For most products purchased online, UK consumers have a legal right to cancel their order without giving a reason.
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You have 14 days from the day after you receive your goods to notify us that you wish to cancel your purchase.
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After notifying us, you generally have a further 14 days to return the goods to us.
This statutory cancellation right does not affect your other rights under UK consumer law.
How to Request a Return or Cancellation
To cancel an order or request a return, contact us at:
📧 sarahdixon8410@gmail.com
Please include:
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Your name
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Order number
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Product name
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Your request to cancel or return the order
You may also provide any additional information that will help us identify your order.
A specific reason is not required when exercising your statutory cancellation right.
Condition of Returned Goods
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Customers may handle goods to the extent reasonably necessary to establish their nature, characteristics and functionality, similar to how they could examine them in a shop.
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If goods have been handled beyond what is reasonably necessary and this handling causes a reduction in value, we may be entitled to make a lawful deduction from the refund.
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Where possible, please return products with their original packaging, accessories, instructions and other included components.
Return Shipping Costs
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When you cancel because you have changed your mind, you are generally responsible for the direct cost of returning the goods unless we have agreed otherwise.
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If the product is faulty, damaged, incorrect, misdescribed, or the return is otherwise due to an error on our part, we will provide appropriate return instructions and will cover the applicable return costs where required by law.
Refunds
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When a valid cancellation is made, we will refund the amount you paid in accordance with applicable UK law.
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Where the statutory cancellation right applies, the refund will normally include the cost of our standard delivery service.
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If you selected a more expensive delivery option than our least expensive standard delivery service, we are generally only required to refund the amount of the standard delivery charge.
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We will normally issue the refund using the same payment method used for the original transaction, unless you have expressly agreed to another method.
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For returned goods, we may withhold the refund until we receive the goods or you provide evidence that they have been returned, whichever occurs first, where permitted by law.
Faulty, Damaged or Incorrect Products
If your product is faulty, damaged, or does not match the product description, please contact us as soon as possible at:
📧 sarahdixon8410@gmail.com
Please provide your order number and, where appropriate, photographs of the product and packaging.
Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.
Non-Returnable Products
Certain products may be excluded from the statutory cancellation right where an applicable legal exception exists, including certain personalised or customised products and other products covered by statutory exemptions.
Any applicable exclusion will be clearly stated before purchase.
Exchanges
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Where appropriate, we may offer an exchange for a faulty, damaged or incorrect product.
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An exchange does not remove or limit your statutory consumer rights.
Order Cancellations Before Dispatch
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If you contact us before your order has been dispatched, we will make reasonable efforts to cancel the order before shipment.
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If the order has already been dispatched, the standard cancellation and return procedure above will apply.
Contact Us
Sarahdix
367 Eastfield Road
Peterborough
PE1 4RD
United Kingdom
📧 Email: sarahdixon8410@gmail.com
📞 Phone: +44 335 342 4301